At promateusa.com, we take great pride in selling quality products. Thus, our return policy is valid on damaged or defective merchandise only. This is designed for us to preserve our distinctively better prices. Therefore, we do not accept returns for any other reasons.
All of our items are packaged with great care. So in the unlikely event of damage or factory defects, please inspect your purchase and its packaging within 48 hours of receipt. You must notify us and the carrier immediately within 48 hours of receipt of any defects and/or damage or the carrier will be unable to process a claim.
All of our items are packaged with great care. So in the unlikely event of damage or factory defects, please inspect your purchase and its packaging within 48 hours of receipt. You must notify us and the carrier immediately within 48 hours of receipt of any defects and/or damage or the carrier will be unable to process a claim.
In the event the merchandise is sold out and unavailable at time of exchange, promateusa.com will refund the cost of merchandise to the customer. Please allow up to 10 business days for these transactions to take place. We appreciate your patience.